Shipping Policy
If you are looking to have your order shipped, prior to purchasing we recommend you email us at contact@dvtextures.com so we can provide you with a rough estimate of shipping cost. The shipping cost will be collected once you have purchased the painting(s) and we have packaged it to have it shipped out.
Please allow 5-7 days for items to be processed before shipping. This will allow me to carefully inspect and package your item for a safe delivery.
DUTIES AND TAXES
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
DV Textures does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Canada), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
If a product is seized and destroyed by the customs, or returned to us, we will NOT be responsible for the losses, product, or shipping refunds. Each package is carefully inspected and packaged to ensure it is shipped out in pristine condition. However, once it leaves our hands and in the possession of the shipping carrier, we cannot be held liable for any damage that may occur during transportation. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to DV Textures.
Refund Policy
As each product is handmade, we do not accept returns or exchanges under any circumstances. Once the purchase has been made from a selection of pre-made paintings or custom orders placed, it cannot be cancelled or refunded. We immediately begin processing upon receipt so we are unable to cancel the order once it has been submitted. ALL SALES ARE FINAL.
If you have any questions, concerns, or need assistance regarding your order, please send me an email at contact@dvtextures.com
We appreciate your business and look forward to providing you with beautiful, custom handmade artwork for you to enjoy for years to come.